Help Desk Technician

Fortifi Group; Kansas City (MO); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Frontmatec in Kansas City manufactures and engineers turnkey automation equipment. We seek an experienced Help Desk Technician to support internal and external customers with Frontmatec equipment and software, ensuring rapid issue resolution and smooth operations on site.

You will take SOS calls, participate in 24/7 support, assist startup and upgrade activities, and contribute to safety standards while collaborating with installation, service, QA and development teams to improve products in the

Qualifications

• Experience with RS Logic 5000 and FactoryTalk View.
• Strong analytical and logical skills.
• Sense of responsibility and reliability.
• Customer service oriented with professional demeanor.
• Ability to handle stress in a fast-paced environment.
• Demonstrated initiative and proactive problem solving.

Responsibilities

• Take SOS calls and work to solve the problems encountered.
• Participate in 24/7 customer support.
• Ensure health and safety standards on the job site and in the factory (OSHA/OHSA).
• Assist during startups or upgrades with installation or service teams.
• Develop and install software updates for electrical programs and plans.
• Program components from the spare parts department (computers, interfaces, etc.).
• Support QA at programming and electrical levels.
• Contribute to product development with cross‑functional teams (field perspective).
• Participate in FAT testing and startups of factory equipment.
• Contribute to continuous improvement projects within the automation department.

Skills

Analysis & logical skills

Responsibility sense

Professionalism

Customer service oriented

Stress resistance

Initiative

Tools

RS Logic 5000

FactoryTalk View

Job description

Description

About the Job

Would you like to be part of an international manufacturing and engineering company with a world-leading market position? An organization under constant development, delivering complex and large-scale turnkey projects? Then Frontmatec is the place for you.

We are currently looking for an experienced Help Desk Technician to join our growing team. The incumbent will be responsible for supporting internal and external customers with Frontmatec equipment.

Responsibilities:

• Take SOS calls and work to solve the problems encountered.
• Participate in 24/7 customer support.
• Ensure the application of Frontmatec's health and safety standards on the job site and in the factory, as well as the standards and laws in place (OSHA and OHSA).
• During startups or upgrade of installations, support the installation or service team.
• Work on development and installation of upgrades for the updating of electrical programs and plans.
• Perform the required programming for components from the spare parts department (ex: computers, interfaces, etc.)
• Provide support to the QA department at the programming and electrical level.
• Take part in the development of products in collaboration with various departments. Provide a "field" vision to the team.
• Take part in testing and startups of factory equipment for FAT.
• Take part in several continuous improvement projects for the automation department.

Required knowledge and skills

• RS Logic 5000
• Factory talk view
• Analysis and logical skills
• Responsibility sense
• Professionalism
• Customer service oriented
• Stress resistance
• Initiative

Equal Opportunity Employer
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