Industrial Field Service Technician — Automation & Installations

Markem-Imaje; Philadelphia (Philadelphia County); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Markem-Imaje is seeking a self-motivated Field Service Representative to install, repair, maintain, and test coding and identification equipment for consumer goods. You will travel, train customers, and support demos while ensuring high customer satisfaction in the NAM region.

The role requires an engineering degree (preferred) and 3–5 years in field service, with strong electrical/mechanical knowledge and the ability to travel with short notice.

Qualifications

• BA or higher in Mechanical or Electrical Engineering preferred.
• 3-5 years mission-critical field service-related experience is a plus.
• Knowledge of electrical, electronic, pneumatic, hydraulic and mechanical system theory and operation.
• Interpersonal and customer relationship management skills.
• Willing and able to train diverse audiences and share knowledge.

Responsibilities

• Perform field service repair and maintenance on the installed machine base.
• Resolve operational issues in the field and troubleshoot.
• Install new equipment and provide customer training; support emergency/ routine repair.
• Collaborate with sales for demos, training, courtesy calls and follow-up activities.
• Travel within NAM regions; occasional weekend rotation and short-notice travel.

Skills

Field service experience

Engineering degree preferred

Electrical knowledge

Mechanical knowledge

Travel readiness

Education

BA in Mechanical or Electrical Engineering

Job description

Markem-Imaje is seeking a self-motivated Field Service Representative to install, repair, maintain, and test coding and identification equipment for consumer goods. You will travel, train customers, and support demos while ensuring high customer satisfaction in the NAM region.

The role requires an engineering degree (preferred) and 3–5 years in field service, with strong electrical/mechanical knowledge and the ability to travel with short notice.