Field Service Engineer – Industrial Automation

Markem-Imaje Inc.; Chicago, Northern (IL, KY); Hybrid; USD 91,693,000 - 110,204,000; Full time

Benefits offered by this job

Discretionary bonus plan

Job summary

Markem-Imaje Inc. in Chicago, IL is seeking a self-motivated Field Service Representative to install, test, repair and maintain industrial marking equipment at customer sites.

The role involves field maintenance, troubleshooting and hands-on training for customers. You will perform scheduled maintenance, troubleshoot in the field, train customers on operation, and collaborate with sales for demos and service contracts.

Qualifications

• BA/BS in Mechanical or Electrical Engineering preferred.
• 3–5 years mission-critical field service experience is a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic and mechanical system theory and operation.
• Interpersonal and customer relationship management skills.
• Able to work independently with minimal supervision.
• Effective time management; able to prioritize multiple activities.

Responsibilities

• Perform general field service repair and maintenance to support Markem-Imaje customers and installed machine base.
• Resolve operational issues in the field and perform troubleshooting procedures.
• Determine customer needs and offer recommendations.
• Install new equipment, customer training, emergency and routine repair, and maintenance as directed by management.
• Determine and recommend which products or services best fit the customers’ needs.
• Develop and maintain technical competency on Markem-Imaje products through study, training and hands-on use.

Skills

Field service

Electrical systems

Mechanical systems

Customer relationship management

Time management

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

Markem-Imaje Inc. in Chicago, IL is seeking a self-motivated Field Service Representative to install, test, repair and maintain industrial marking equipment at customer sites.

The role involves field maintenance, troubleshooting and hands-on training for customers. You will perform scheduled maintenance, troubleshoot in the field, train customers on operation, and collaborate with sales for demos and service contracts.