Industrial Automation Field Service Engineer (Sign-On Bonus)

Markem-Imaje Corporation; Cincinnati (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Markem-Imaje Corporation is seeking a self-motivated Field Service Representative with experience in industrial automation to install, repair, test, and maintain equipment at customer sites. You will perform on-site installations, troubleshoot field issues, train customers, and work with sales for demos and service-related activities while ensuring customer satisfaction.

A BA in Mechanical or Electrical Engineering is preferred, with 3–5 years of mission-critical field service experience and the

Qualifications

• BA in Mechanical or Electrical Engineering preferred.
• 3–5 years field service experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical systems.
• Interpersonal and customer relationship management skills.
• Willing to share knowledge and conduct training to diverse audiences.
• Able to work independently with minimal supervision.

Responsibilities

• Perform field service repair and maintenance to support customers and installed base.
• Troubleshoot operational issues in the field.
• Determine customer needs and offer recommendations.
• Support business growth through technical involvement and teamwork.
• Install new equipment and provide customer training.
• Handle emergency and routine repairs and maintenance as directed by management.
• Recommend products or services to fit customer needs.
• Develop and maintain competency on Markem-Imaje products through training.
• Achieve customer satisfaction aligned with quality guidelines.
• Collaborate with sales for demos, training, courtesy calls, and follow-up.
• Be assigned to a divisional service territory as the primary area of responsibility.

Skills

Field service

Electrical knowledge

Customer relations

Training others

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

Markem-Imaje Corporation is seeking a self-motivated Field Service Representative with experience in industrial automation to install, repair, test, and maintain equipment at customer sites. You will perform on-site installations, troubleshoot field issues, train customers, and work with sales for demos and service-related activities while ensuring customer satisfaction.

A BA in Mechanical or Electrical Engineering is preferred, with 3–5 years of mission-critical field service experience and the