Industrial Field Service Engineer - Automation & Robotics

Bell and Howell, LLC

Elk Grove Township (IL)

On-site

USD 32,000 - 41,000

Full time

14 days+

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Job summary

Bell and Howell, LLC in Elk Grove, IL seeks a Field Customer Service Engineer to be the primary contact for technical and service issues on industrial, robotic and printing equipment. You will diagnose electronic, mechanical, software and system failures using established procedures from our service training team, performing hands-on repair, installation and preventive maintenance.

This role emphasizes on-site problem solving, strong customer communication, and collaboration with

Qualifications

High School degree with 2-year electronics/advanced mechanics/software training.
Strong electronics and mechanical background with software troubleshooting.
Willingness to travel within the United States and Canada up to 50%.

Responsibilities

Install, troubleshoot and repair industrial products including printing and packaging equipment.
Schedule and perform preventive maintenance inspections on equipment.
Manage parts inventory and customer service calls.
Communicate effectively to foster customer satisfaction and coordinate with other departments.
Provide on-call service as needed; respond promptly to emergencies.