Industrial Customer Service Pro - Fast Orders & Solutions

Pumps and Controls, Inc.; Grand Prairie (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) matching

Paid Time Off

Holidays

Parental Leave

Wellness Resources

Employee Referral Program

Job summary

Pumps and Controls, Inc. is seeking a detail-oriented Order Entry/Customer Service professional in Arlington, Texas. You will handle daily order entry from multiple channels and coordinate with vendors to ensure on-time delivery.

You will assist customers with product selection and provide responsive, professional communication to maintain satisfaction. Join a team that supports sales, purchasing, and warehouse operations, fostering collaboration across departments to improve service levels and

Qualifications

• Basic understanding of order entry and data management systems (Epicor Prophet 21 experience a plus).
• Familiarity with small package shipping processes (UPS/FedEx) and basic LTL freight procedures.

Responsibilities

• Manage daily order entry from phone calls, emails, online orders, and faxed purchase orders.
• Communicate with vendors and suppliers regarding purchase orders, shipping and delivery schedules, special-order items, and pricing discrepancies.
• Assist customers with product selection based on application requirements and customer needs.
• Support day-to-day customer service activities to ensure timely and accurate order fulfillment.
• Provide professional and responsive communication to customers through phone and email correspondence. Work collaboratively with sales, purchasing, and warehouse teams to support overall customer satisfaction.

Skills

Phone communication

Email writing

Customer-focused

Organizational skills

Attention to detail

Multitasking

Learn about industrial products

Team collaboration

Communication with vendors

Tools

Epicor Prophet 21

Job description

Pumps and Controls, Inc. is seeking a detail-oriented Order Entry/Customer Service professional in Arlington, Texas. You will handle daily order entry from multiple channels and coordinate with vendors to ensure on-time delivery.

You will assist customers with product selection and provide responsive, professional communication to maintain satisfaction. Join a team that supports sales, purchasing, and warehouse operations, fostering collaboration across departments to improve service levels and