Industrial Automation Field Service Technician – 2nd Shift

Bell and Howell; Piscataway Township (NJ); On-site; USD 34,000 - 41,000; Full time

Job summary

Bell and Howell in Piscataway, NJ seeks a Customer Service Engineer to be the primary contact for technical and service issues on industrial, robotic, and printing equipment. You will diagnose electronic, mechanical, software and system failures using established procedures and provide on-site and remote support to minimize downtime.

The role requires hands-on electrical and mechanical troubleshooting with DMM use, strong communication, and the ability to work with customers and internal teams;

Qualifications

• Requires High School diploma or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training and 1+ years related industry experience.
• Strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills
• Associate degree preferred.

Responsibilities

• Install, troubleshoot and repair a variety of industrial products including printing and packaging equipment, cash recycling, inserting and sorting machines, robotics.
• Schedule and perform regular predictive/preventive maintenance inspections on equipment.
• Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Act as a liaison between the customer and other departments/functions of the company.
• May need to provide an on-call level of service up to seven days a week for emergency customer assistance.

Skills

Electronics knowledge

Mechanical troubleshooting

Software troubleshooting

Customer relations

Communication skills

Team collaboration

Diagnostic testing

Education

High School diploma

Electronics/Advanced mechanics training

Associate degree preferred

Tools

Digital Multimeter (DMM)

Job description

Bell and Howell in Piscataway, NJ seeks a Customer Service Engineer to be the primary contact for technical and service issues on industrial, robotic, and printing equipment. You will diagnose electronic, mechanical, software and system failures using established procedures and provide on-site and remote support to minimize downtime.

The role requires hands-on electrical and mechanical troubleshooting with DMM use, strong communication, and the ability to work with customers and internal teams;