Industrial Automation Customer Support Specialist

TalentCompass; Canton (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

TalentCompass in Canton, Georgia is seeking a Customer Service Representative to be the main contact for customers via phone, email and live chat, handling orders, inquiries, pricing requests and basic technical questions.

You will collaborate with Inside Sales and other teams to resolve issues, quote pricing, process orders in the ERP, and identify cross-sell opportunities while delivering a seamless, professional customer experience.

Qualifications

• 2-4 years of B2B customer service experience in industrial automation or related field.
• High school diploma or GED; Bachelor's degree preferred.
• Experience with order management and ERP/CRM systems (NetSuite and HubSpot preferred).
• Strong written and verbal communication, attention to detail, and ability to manage multiple priorities.

Responsibilities

• Handle inbound inquiries about orders, pricing, shipping, and delivery timelines via phone, email, and live chat.
• Process orders in ERP, ensure accurate pricing and timely completion.
• Prepare quotes and identify equivalent products through cross-referencing.
• Manage returns, RMAs, billing inquiries with Warehouse and Accounting teams.
• Develop product knowledge across industrial automation products (VFDs, motors, PLCs, HMIs, enclosures, circuit protection, sensors, relays, timers).
• Assist customers with product selection and basic troubleshooting, escalating complex inquiries as needed.
• Identify cross-selling, upselling, and reorder opportunities with Inside Sales.

Skills

B2B customer service

Customer-centric mindset

Multitasking

Problem solving

Education

High school diploma or GED

Bachelor's degree preferred

Tools

NetSuite

HubSpot

CRM software

ERP systems

Job description

TalentCompass in Canton, Georgia is seeking a Customer Service Representative to be the main contact for customers via phone, email and live chat, handling orders, inquiries, pricing requests and basic technical questions.

You will collaborate with Inside Sales and other teams to resolve issues, quote pricing, process orders in the ERP, and identify cross-sell opportunities while delivering a seamless, professional customer experience.