Customer Service Representative

Employ Partners (an AnDek Holdings Company); Canton (GA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Employ Partners in Canton, GA is seeking a Customer Service Representative to handle inbound calls, emails, and live chat, process orders in NetSuite, verify pricing, and keep customers informed on status and delivery timelines.

You will work Monday-Friday 8:30 AM-5:00 PM, with a full benefits package; prior experience in manufacturing or industrial distribution is preferred; high attention to detail and strong communication are essential to success in a fast-paced office environment.

Qualifications

• Strong verbal and written communication skills with a positive, professional attitude.
• Previous customer service, order entry, or order processing experience.
• Experience with NetSuite, ERP, or CRM software preferred; NetSuite experience highly desirable.
• Excellent attention to detail, organizational skills, and multitasking abilities.
• Ability to resolve customer concerns while maintaining professionalism and composure.
• Strong computer skills, including Microsoft Office applications.
• Experience in manufacturing, industrial distribution, or B2B customer service preferred.
• Familiarity with technical or industrial products is a plus.
• High School Diploma or GED required; Bachelor's Degree preferred.

Responsibilities

• Provide exceptional customer service through inbound phone calls, emails, and live chat.
• Process customer orders accurately using NetSuite ERP software, ensuring correct pricing, product information, and order details.
• Respond to customer inquiries regarding order status, shipping, product availability, and delivery timelines.
• Prepare customer quotes, verify pricing, and assist with product selection.
• Resolve customer concerns professionally, including returns, billing questions, backorders, and order discrepancies.
• Coordinate with warehouse, accounting, technical support, and inside sales teams to ensure customer satisfaction.
• Assist customers with industrial automation and electrical products, escalating complex technical questions when needed.
• Identify opportunities to recommend additional products and support customer purchasing needs.
• Maintain accurate customer records and follow up on outstanding requests.
• Deliver friendly, efficient, and reliable service in a fast-paced office environment.

Skills

Communication skills

Order processing

NetSuite/ERP/CRM experience

Attention to detail

Multitasking

Microsoft Office

Education

High School Diploma or GED

Bachelor's Degree preferred

Tools

NetSuite ERP

CRM software

Microsoft Office

Job description

Customer Service Representative

Location: Canton, GA. Pay: $19-$20 per hour. Job Type: Temp-to-Hire, Full-Time. Shift: 1st Shift | Monday-Friday | 8:30 AM-5:00 PM. Benefits: Full Benefits Package.

Are you a customer service professional who enjoys solving problems, helping customers, and keeping orders running smoothly? Join a growing team in Canton, GA, where your communication skills, attention to detail, and positive attitude can make a difference!

Customer Service Representative Description:

Employ Partners is seeking a detail-oriented and enthusiastic Customer Service Representative for a growing industrial automation and manufacturing distribution company in Canton, GA.

Duties and Responsibilities:

• Provide exceptional customer service through inbound phone calls, emails, and live chat.
• Process customer orders accurately using NetSuite ERP software, ensuring correct pricing, product information, and order details.
• Respond to customer inquiries regarding order status, shipping, product availability, and delivery timelines.
• Prepare customer quotes, verify pricing, and assist with product selection.
• Resolve customer concerns professionally, including returns, billing questions, backorders, and order discrepancies.
• Coordinate with warehouse, accounting, technical support, and inside sales teams to ensure customer satisfaction.
• Assist customers with industrial automation and electrical products, escalating complex technical questions when needed.
• Identify opportunities to recommend additional products and support customer purchasing needs.
• Maintain accurate customer records and follow up on outstanding requests.
• Deliver friendly, efficient, and reliable service in a fast-paced office environment.

Qualifications and Requirements:

• Strong verbal and written communication skills with a positive, professional attitude.
• Previous customer service, order entry, or order processing experience.
• Experience with NetSuite, ERP, or CRM software preferred; NetSuite experience highly desirable.
• Excellent attention to detail, organizational skills, and multitasking abilities.
• Ability to resolve customer concerns while maintaining professionalism and composure.
• Strong computer skills, including Microsoft Office applications.
• Experience in manufacturing, industrial distribution, or B2B customer service preferred.
• Familiarity with technical or industrial products is a plus.
• High School Diploma or GED required; Bachelor's Degree preferred.
• Ability to work collaboratively and adapt to changing priorities.