Industrial Customer Service Specialist — Solutions & Growth

Capco Crane & Hoist, Inc.; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and dental plans

Paid holidays and vacations

401K

Yearly bonuses

Job summary

Capco Crane & Hoist, Inc. in Atlanta, GA is hiring a Customer Service Representative to handle inquiries, process orders, and support distributors. You will develop product knowledge, assist with pricing and lead times, and ensure accurate order fulfillment.

The role requires strong communication, multitasking ability, and attention to detail in a fast-paced setting. On-site position with opportunities for growth and stability.

Qualifications

• 1-3 years of customer service experience or related inside sales.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy; computer proficiency.

Responsibilities

• Acquire thorough knowledge of product line and services.
• Answer incoming calls and assist with customer inquiries.
• Deliver an excellent customer experience with every interaction; coordinate with sales and distributors for quotes and lead times.
• Accept and process orders, maintain order files, invoicing, and follow up on orders.
• Resolve problems by clarifying issues, researching options, implementing solutions.
• Maintain knowledge of company policies and procedures.

Skills

Customer service

Communication

Multitasking

Attention to detail

Computer proficiency

Education

High school diploma or GED

Job description

Capco Crane & Hoist, Inc. in Atlanta, GA is hiring a Customer Service Representative to handle inquiries, process orders, and support distributors. You will develop product knowledge, assist with pricing and lead times, and ensure accurate order fulfillment.

The role requires strong communication, multitasking ability, and attention to detail in a fast-paced setting. On-site position with opportunities for growth and stability.