Industrial Customer Success & Technical Orders Specialist

Fluid Engineering Inc.; Roswell (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid vacation

Paid holidays

401(k) with profit sharing

Job summary

Fluid Engineering Inc. is seeking an Industrial Customer Service Representative in Roswell, GA. This hands-on role connects customers with outside sales engineers, applications engineers, and manufacturers to turn quotes into orders and manage parts and equipment lead times.

You will coordinate with internal teams, verify part numbers, maintain accurate records, and support urgent downtime and fast-response requirements. This position emphasizes accurate, proactive customer service.

Qualifications

• 3+ years of experience in customer service or related roles in an industrial, manufacturing, distribution, technical, or B2B environment.
• Strong computer skills and the ability to work efficiently in Microsoft Office and business systems such as ERP, CRM, or Microsoft Dynamics platforms.
• Ability to read, compare, and organize information from quotes, purchase orders, data sheets, drawings, emails, and manufacturer documentation.
• Strong written and verbal communication skills, including the ability to explain status, requirements, and technical information in plain language.
• Sound judgment, follow-through, and problem-solving skills in time-sensitive situations.

Responsibilities

• Process B2B purchase orders and match customer requirements against internal quotes, manufacturer documentation, and project details.
• Prepare, enter, and follow up on quotes for parts, equipment, service items, and engineered solutions.
• Review purchase orders, delivery terms, pricing, scope, and exceptions before order entry so issues are caught early.
• Coordinate lead times, shipping details, and status updates with manufacturers, customers, outside sales, and internal team members.
• Track open orders and communicate proactively, so customers know the status.

Skills

Customer service

Order management

Communication

Problem solving

Time management

Tools

ERP

CRM systems

Microsoft Dynamics

MS Office

Job description

Fluid Engineering Inc. is seeking an Industrial Customer Service Representative in Roswell, GA. This hands-on role connects customers with outside sales engineers, applications engineers, and manufacturers to turn quotes into orders and manage parts and equipment lead times.

You will coordinate with internal teams, verify part numbers, maintain accurate records, and support urgent downtime and fast-response requirements. This position emphasizes accurate, proactive customer service.