Industrial Automation Customer Care Specialist

Heitek Automation, LLC; Phoenix (AZ); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Heitek Automation, a SunSource company, is seeking a Customer Care Representative to deliver exceptional service and support to clients in the industrial automation sector. You will manage inquiries, resolve issues, and foster positive relationships to enhance satisfaction and loyalty.

Your responsibilities include handling inquiries, processing orders, coordinating with sales and logistics, and resolving complex issues with cross-functional teams to ensure timely delivery and high-quality

Formación

• High school diploma required; associate’s degree in business is a plus.
• 3-5 years in customer service, preferably in industrial automation.
• Familiarity with PLCs, HMIs, sensors, and motors is advantageous.

Responsabilidades

• Handle incoming customer inquiries via phone, email, or other communication channels.
• Provide prompt and professional responses to customer questions, concerns, and technical inquiries related to industrial automation products and services.
• Address product inquiries, pricing, availability, and delivery status in a timely and efficient manner.
• Process customer orders and quotes accurately and efficiently using the company's order management system; coordinate with sales, warehouse, and logistics for timely fulfillment.
• Follow up on open quotes weekly to drive quotes to sales orders.
• Investigate and resolve customer complaints, product issues, or service problems promptly and professionally; collaborate with technical support teams.
• Coordinate with various departments to ensure smooth issue resolutions.
• Build and maintain positive relationships with customers, understanding their needs and preferences.

Conocimientos

Communication skills

Problem-solving

Organizational skills

Customer service experience

Industrial automation knowledge

Educación

High school diploma

Associate's degree in business

Herramientas

P21

Zoho

Descripción del empleo

Heitek Automation, a SunSource company, is seeking a Customer Care Representative to deliver exceptional service and support to clients in the industrial automation sector. You will manage inquiries, resolve issues, and foster positive relationships to enhance satisfaction and loyalty.

Your responsibilities include handling inquiries, processing orders, coordinating with sales and logistics, and resolving complex issues with cross-functional teams to ensure timely delivery and high-quality