Customer Service Pro - Industrial Automation (Canton, GA)

Employ Partners (an AnDek Holdings Company); Canton (GA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Employ Partners in Canton, GA is seeking a Customer Service Representative to handle inbound calls, emails, and live chat, process orders in NetSuite, verify pricing, and keep customers informed on status and delivery timelines.

You will work Monday-Friday 8:30 AM-5:00 PM, with a full benefits package; prior experience in manufacturing or industrial distribution is preferred; high attention to detail and strong communication are essential to success in a fast-paced office environment.

Qualifications

• Strong verbal and written communication skills with a positive, professional attitude.
• Previous customer service, order entry, or order processing experience.
• Experience with NetSuite, ERP, or CRM software preferred; NetSuite experience highly desirable.
• Excellent attention to detail, organizational skills, and multitasking abilities.
• Ability to resolve customer concerns while maintaining professionalism and composure.
• Strong computer skills, including Microsoft Office applications.
• Experience in manufacturing, industrial distribution, or B2B customer service preferred.
• Familiarity with technical or industrial products is a plus.
• High School Diploma or GED required; Bachelor's Degree preferred.

Responsibilities

• Provide exceptional customer service through inbound phone calls, emails, and live chat.
• Process customer orders accurately using NetSuite ERP software, ensuring correct pricing, product information, and order details.
• Respond to customer inquiries regarding order status, shipping, product availability, and delivery timelines.
• Prepare customer quotes, verify pricing, and assist with product selection.
• Resolve customer concerns professionally, including returns, billing questions, backorders, and order discrepancies.
• Coordinate with warehouse, accounting, technical support, and inside sales teams to ensure customer satisfaction.
• Assist customers with industrial automation and electrical products, escalating complex technical questions when needed.
• Identify opportunities to recommend additional products and support customer purchasing needs.
• Maintain accurate customer records and follow up on outstanding requests.
• Deliver friendly, efficient, and reliable service in a fast-paced office environment.

Skills

Communication skills

Order processing

NetSuite/ERP/CRM experience

Attention to detail

Multitasking

Microsoft Office

Education

High School Diploma or GED

Bachelor's Degree preferred

Tools

NetSuite ERP

CRM software

Microsoft Office

Job description

Employ Partners in Canton, GA is seeking a Customer Service Representative to handle inbound calls, emails, and live chat, process orders in NetSuite, verify pricing, and keep customers informed on status and delivery timelines.

You will work Monday-Friday 8:30 AM-5:00 PM, with a full benefits package; prior experience in manufacturing or industrial distribution is preferred; high attention to detail and strong communication are essential to success in a fast-paced office environment.