Industrial Automation Support Engineer

Talentify; Indianapolis (IN); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

HSA

Paid time off

Job summary

Actalent is seeking a Technical Support Engineer to diagnose mechanical, electrical, and system-level issues on the Indianapolis floor and with customers. You will work closely with production, engineering, and quality teams to resolve problems and drive continuous improvements.

The role requires 3+ years in heavy industrial manufacturing, a Bachelor's in Engineering, and comfort working on the production floor, engaging directly with customers to deliver timely solutions.

Qualifications

• 3+ years of experience in a heavy industrial manufacturing environment.
• Bachelor's degree in Engineering or Engineering Technology.
• 3+ years of experience troubleshooting equipment.
• Basic understanding of engineering ECRs.

Responsibilities

• Serve as a technical liaison between customers, production, engineering, and quality teams to investigate and resolve product-related issues.
• Troubleshoot mechanical, electrical, and system-level issues to identify root causes and implement corrective actions.
• Work directly with customers and internal stakeholders to gather information, diagnose problems, and communicate resolution plans.
• Support the investigation of equipment and vehicle system issues, including those involving electrical controls and communication networks.
• Collaborate with engineering and production teams to develop, test, and implement solutions that improve product performance and reliability.
• Document root cause findings, corrective actions, and process improvements in accordance with company standards.
• Analyze recurring production and field issues to identify trends and drive continuous improvement initiatives.
• Assist in the development and maintenance of troubleshooting guides, work instructions, and technical documentation.
• Participate in product builds, testing activities, and customer support efforts to ensure timely issue resolution.
• Leverage a general understanding of electrical systems, wiring diagrams, and communication protocols such as CANbus to support troubleshooting activities.

Skills

Industrial experience

Troubleshooting

Electrical systems

Education

Bachelors in Engineering

Tools

CANbus

Job description

Actalent is seeking a Technical Support Engineer to diagnose mechanical, electrical, and system-level issues on the Indianapolis floor and with customers. You will work closely with production, engineering, and quality teams to resolve problems and drive continuous improvements.

The role requires 3+ years in heavy industrial manufacturing, a Bachelor's in Engineering, and comfort working on the production floor, engaging directly with customers to deliver timely solutions.