Tech-Savvy Customer Service & Upsell Pro

OTC Industrial; Oakwood Village (OH); On-site; USD 34,000 - 41,000; Full time

Job summary

OTC Industrial in Ohio is seeking a Customer Service Representative to act as the primary contact for customers and ensure exceptional service levels. You will handle inquiries, quotes, returns, and orders while maintaining ERP/CRM records and collaborating with sales teams.

The role requires a blend of strong communication, data entry accuracy, and problem-solving skills, with the ability to work independently or as part of a team in a fast-paced industrial environment.

Qualifications

• Excellent customer relations and problem-solving skills.
• Strong verbal and written communication abilities.
• Detail oriented with accurate data entry.
• Independent worker and team member when needed.
• Proficient with Microsoft Office Suite.

Responsibilities

• Serve as the primary contact for customers and ensure high service levels.
• Process inquiries, quotes, returns and orders in a timely manner.
• Understand account requirements and drive results for customers.
• Gain product knowledge and use vendor portals as needed.
• Maintain ERP/CRM records and assist sales and management.
• Collaborate with colleagues and support with shipment issues.

Skills

Customer service

Communication

Data entry

Team player

Problem solving

Education

Associate Degree or equivalent

High School Diploma + 3 years related experience

Job description

OTC Industrial in Ohio is seeking a Customer Service Representative to act as the primary contact for customers and ensure exceptional service levels. You will handle inquiries, quotes, returns, and orders while maintaining ERP/CRM records and collaborating with sales teams.

The role requires a blend of strong communication, data entry accuracy, and problem-solving skills, with the ability to work independently or as part of a team in a fast-paced industrial environment.