Customer Service Representative

TalentCompass; Canton (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

TalentCompass in Canton, Georgia is seeking a Customer Service Representative to be the main contact for customers via phone, email and live chat, handling orders, inquiries, pricing requests and basic technical questions.

You will collaborate with Inside Sales and other teams to resolve issues, quote pricing, process orders in the ERP, and identify cross-sell opportunities while delivering a seamless, professional customer experience.

Qualifications

• 2-4 years of B2B customer service experience in industrial automation or related field.
• High school diploma or GED; Bachelor's degree preferred.
• Experience with order management and ERP/CRM systems (NetSuite and HubSpot preferred).
• Strong written and verbal communication, attention to detail, and ability to manage multiple priorities.

Responsibilities

• Handle inbound inquiries about orders, pricing, shipping, and delivery timelines via phone, email, and live chat.
• Process orders in ERP, ensure accurate pricing and timely completion.
• Prepare quotes and identify equivalent products through cross-referencing.
• Manage returns, RMAs, billing inquiries with Warehouse and Accounting teams.
• Develop product knowledge across industrial automation products (VFDs, motors, PLCs, HMIs, enclosures, circuit protection, sensors, relays, timers).
• Assist customers with product selection and basic troubleshooting, escalating complex inquiries as needed.
• Identify cross-selling, upselling, and reorder opportunities with Inside Sales.

Skills

B2B customer service

Customer-centric mindset

Multitasking

Problem solving

Education

High school diploma or GED

Bachelor's degree preferred

Tools

NetSuite

HubSpot

CRM software

ERP systems

Job description

DISCLAIMER:

While we appreciate and review all applications, we are only able to respond to qualified applicants. Thank you for your understanding.

Company Background

Our client is a specialty distributor of industrial automation controls and a value-added manufacturer of custom control panel solutions, serving manufacturers, OEMs, systems integrators, and industrial end users across North America. With nearly 20 years of industry expertise, the company has built a reputation for technical excellence, responsive service, and strong customer relationships.

The Position

As a Customer Service Representative, you'll serve as a primary point of contact for customers across phone, email, and live chat, handling order processing, product inquiries, pricing requests, and technical questions while ensuring accurate and timely support. You'll also collaborate with Inside Sales and other internal teams to resolve customer concerns, identify additional business opportunities, and deliver a seamless customer experience.

Primary responsibilities include:

• Handle inbound customer inquiries regarding orders, product availability, pricing, shipping, and delivery timelines across phone, email, and live chat.
• Process customer orders through the company's ERP system, ensuring accurate pricing, order details, and timely completion.
• Prepare pricing and availability quotes, including identifying equivalent products through competitor part number cross-referencing.
• Manage returns, RMA requests, billing inquiries, and order issues in coordination with the Warehouse and Accounting teams.
• Develop technical product knowledge across industrial automation products, including VFDs, motors, PLCs, HMIs, enclosures, circuit protection, sensors, relays, and timers.
• Assist customers with product selection, application questions, and basic troubleshooting, escalating complex technical inquiries when necessary.
• Identify cross-selling, upselling, and reorder opportunities and coordinate with the Inside Sales team to facilitate follow-up.
• Communicate proactively with customers regarding backorders, order updates, and changes in estimated delivery timelines.

Qualifications and Candidate Background

The ideal candidate will have:

• 2-4 years of B2B customer service experience, ideally in industrial automation, electrical distribution, manufacturing, or a related technical environment.
• High school diploma or GED required; Bachelor's degree preferred.
• Experience with order management, CRM, or ERP systems; NetSuite and HubSpot experience preferred.
• Strong written and verbal communication skills, with the ability to manage customer inquiries professionally.
• Excellent attention to detail, problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.
• A customer-focused mindset with the ability to take ownership of issues and follow through on resolutions.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• Familiarity with industrial automation products, technical terminology, and live chat platforms is a plus.

Location

The role is on-site in Canton, Georgia.

Your information will not be shared with any outside parties without your prior consent