Index Sales Contract Coordinator

Nasdaq; Phoenix (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

Nasdaq in Phoenix is seeking a contract drafting professional to draft and finalize index license agreements and data contracts with clients through the signature process, supporting the Sales team.

You will collaborate with Sales, Legal, R&D, and Operations to maintain smooth workflow, manage documents in SharePoint and Confluence, and respond to client inquiries. Bachelor’s degree required. This role offers cross-functional exposure and process-improvement opportunities.

Qualifications

• Bachelor’s degree required.
• Experience drafting and negotiating contracts or licenses is preferred.
• Strong communication with internal and external stakeholders is essential.

Responsibilities

• Draft and finalize index license agreements and index data contracts with clients through signature.
• Collaborate with Sales, Legal, R&D, Operations to ensure workflow and client perspective.
• Assist with document management and search efforts for the Index Licensing team.
• Upload and track documents in DocuSign for internal/external signatures.
• Negotiate contract terms with clients alongside Sales and Legal teams.
• Draft bespoke contract language to capture commercial arrangements.
• Generate insights for process improvements in contract handling.
• Assist with client data access setup post-signature with cross-functional teams.
• Maintain Nasdaq CRM (Salesforce), SharePoint and Confluence pages for the Index Sales team.

Skills

Client communication

Time management

Problem solving

Needs assessment

Cross-functional collaboration

Attention to detail

Adaptability

Education

Bachelor’s degree in related discipline

Tools

Salesforce

SharePoint

Confluence

DocuSign

Tableau/BI tools

Job description

Overview

This role will primarily entail drafting agreements between Nasdaq and our clients and partners on behalf of the Index Sales team. It is functional to the continued development and improvement of the overall client experience, with the objective of finalizing agreements through to signature. The legal lead will work collaboratively with Sales, Legal, R&D, Operations, and more.

Responsibilities

• Fully be responsible for the day‑to‑day responsibilities around the drafting and finalizing of index license agreements and index data contracts with clients through to signature in support of the Sales team.
• Work with various Index teams (Sales, Legal, R&D, Operations, etc.) to ensure continuous workflow, effective communication, and planning perspective on behalf of the client.
• Assist with document management and search efforts in partnership with the Index Licensing team.
• Upload and track various documents within DocuSign for internal/external signatures.
• Negotiate contract terms with clients in partnership with Nasdaq index sales and legal teams.
• Draft bespoke contract language to capture the intent of unique commercial arrangements with vetting from Nasdaq index sales and legal teams.
• Generate client focused, new insights for operational improvements, streamlined contract process.
• Once contract process is complete, initiate remaining setup of client data access in coordination with sales, client services, billing, and operations.
• Assist with the maintenance of Nasdaq’s CRM database (Salesforce.com), SharePoint and Confluence pages in support of the Index Sales team.
• May support the sales team by taking notes during calls, summarizing customer issues, providing phone support, and responding to basic customer inquiries.
• Manage various projects from start to finish, ensuring deadlines and deliverables are being met.
• Solve problems using existing solutions, exercise judgment based on the analysis of multiple sources of information, and utilize best practice approach.

Qualifications

• 0‑2 years of experience in a Client Success/Customer Service/Sales Support role.
• Strong communication – both internal/external stakeholders through email, phone, tele‑conference.
• Time management: ability to manage day‑to‑day tasks and multiple projects at once.
• Problem solving in a faced‑paced environment.
• Understand prospects/client’s needs and provide adequate solutions.
• Previous process improvement experience.
• Knowledge and efficiency in Microsoft Product Suite (Excel, PowerPoint & Visio).

Preferred Experience

• Salesforce, SharePoint and Confluence experience.
• BI Reporting Tools (Microsoft, Tableau, etc.).
• Experience in the Financial Services, Technology or related industry.

Education

Bachelor’s degree in a related discipline.

EEO Statement

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.