Index Client Services Analyst

Nasdaq; Philadelphia (Philadelphia County); Hybrid; USD 65,000 - 114,000; Full time

Benefits offered by this job

401(k) with employer match

Employee stock purchase program

Paid time off

Medical, dental and vision coverage

Hybrid work schedule

Job summary

Nasdaq in Philadelphia seeks an Index Client Services Analyst to be the main contact for clients using Nasdaq indexes, addressing day-to-day inquiries and ensuring a seamless experience.

You will liaise with internal teams to troubleshoot issues, capture client interactions in the CRM, and prepare proactive communications about index data and market updates. The role also supports onboarding with the sales team, coordinating access to data and services.

Qualifications

• Bachelor's degree in Business, Economics, Finance, or related field.
• Strong written and verbal communication with global clients.
• Solid analytical and problem-solving skills in a fast-moving environment.
• Proven ability to deliver excellent client service in a professional setting.
• Comfortable working cross-functionally with global teams.

Responsibilities

• Serve as the primary contact for clients using Nasdaq indexes and inquiries.
• Liaise between clients and internal teams to troubleshoot issues and meet service standards.
• Capture client interactions in the CRM system to support relationship management.
• Prepare and distribute proactive client communications about index data and market updates.
• Support new client onboarding with the sales team, coordinating access to data and services.

Skills

Communication

Analytical thinking

Problem solving

Client service

Cross-functional collaboration

Education

Bachelor's degree in Business/ Economics/ Finance

Tools

Excel

PowerPoint

Salesforce

Job description

As an Index Client Services Analyst reporting to [Hiring Manager Title], you'll play a key role in supporting some of the world's largest financial institutions as they rely on Nasdaq's global index products. You'll be the first point of contact for our clients - helping them navigate index data, resolve issues quickly, and experience the high standard of service that sets Nasdaq apart.

You'll thrive in this role if you're client-focused, analytical, and energized by working in a fast-paced, collaborative environment where no two days are the same.

Key Responsibilities

• Serve as the primary point of contact for clients utilizing Nasdaq indexes, addressing day-to-day inquiries and ensuring a seamless experience.
• Act as a liaison between clients and internal teams to troubleshoot and resolve issues, meeting agreed service standards and client expectations.
• Capture client intelligence and interaction records in the CRM system to support ongoing service quality and relationship management.
• Prepare and distribute proactive client communications regarding index news, product updates, and market announcements.
• Support new client onboarding in partnership with the sales team, coordinating access to data and services across Nasdaq and third-party vendors.

Required Qualifications

• Bachelor's degree in Business, Economics, Finance, or a related field, or equivalent practical experience.
• Strong written and verbal communication skills, with the ability to engage effectively with global clients.
• Solid analytical and problem-solving skills with the ability to prioritize in a fast-moving environment.
• Proven ability to deliver excellent client service in a professional, client-facing setting.
• Comfortable working cross-functionally and collaborating with global teams.

Preferred Qualifications

• Experience in the market data or financial services industry.
• Knowledge of equity indices and financial data products.
• Proficiency with tools such as Excel, PowerPoint, Salesforce, or similar platforms.

This position will be located in Philadelphia and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

What We Offer

We're proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq's overall success.

The base pay range for this role is $65,000 - $114,000. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq's programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family : Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page.