Incoming Mail Clerk

Blue Cross Blue Shield of Alabama; Birmingham (AL); On-site; USD 32,000 - 40,000; Full time

Job summary

Blue Cross and Blue Shield of Alabama is seeking an on-site Mailroom Specialist to handle inbound USPS mail and packages. You will use a range of tools to ensure timely processing and accurate routing for internal partners.

Responsibilities include operating OPEX Extraction Desk, FalconV Imaging, MMS, Kofax, Pitney Bowes SendSuite, and Workday Procurement/Inventory systems, plus preparing Welcome packets for Health & Clinical Engagement and coordinating with Outgoing Operations.

Qualifications

• High School Diploma or equivalent.
• Proficient computer skills including Word, Excel and tracking systems.
• Experience in time management, prioritizing tasks and attention to detail.
• Strong interpersonal communication skills, oral and written.
• Mailroom/stocking or warehousing experience preferred.
• Willingness to lift up to 50 lbs.

Responsibilities

• Process inbound USPS mail and packages from external carriers using required systems.
• Operate and troubleshoot mail equipment and software as needed.
• Prepare Case Management and Welcome packets and deliver to Outgoing Operations.
• Utilize OPEX Extraction Desk, FalconV Imaging, MMS, Kofax, Pitney Bowes and Workday for daily tasks.
• Work on-site full time and be available for overtime as directed.

Skills

Time management

Interpersonal communication

Word

Excel

Tracking systems

Windows PC skills

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Enterprise Support Services function is to provide complete operations and maintenance service support so that our physical facilities (buildings, equipment, machinery, systems and grounds) may operate at an optimum. Optimization of our facilities will promote and ensure safe, clean, and compatible working conditions for employees. Enterprise Support Services activities include building maintenance and repair, office space planning and associated move coordination, leasing administration (building/property), construction project management and Physical Security. This area also assists with corporate office moves, reconfiguration projects for Blue Cross and Blue Shield of Alabama and affiliate companies.

Primary Responsibilities

The incumbent is responsible for operational aspects of services associated with the processing of all inbound USPS mail, packages received from external carriers (FedEx, UPS, Amazon, etc.). The incumbent is expected to perform these services using all technical means available to ensure the timely and accurate processing of these services. Incumbent is expected to be proficient in the use of the OPEX Extraction Desk, the OPEX FalconV Imaging/ Scanner, the MMS (Member Management System), the Kofax application, the Pitney Bowes SendSuite tracking software and the Workday Procurement/ Inventory Management system, all of which assist the function in fulfilling SLAs (Service Level Agreements) for internal business partners supported by the Incoming Mail team. The incumbent's technical proficiency and effectiveness at mastering the tools used in the sorting, extracting, prepping, processing, delivering and imaging is vital to ensuring that company-wide all mail and packages are processed and forwarded to the appropriate destination both accurately and timely. The incumbent will also prepare Case Management Welcome packets and Blue Advantage Welcome packets for the Health and Clinical Engagement area and deliver these packets to Outgoing Operations on a continuous basis. The incumbent will troubleshoot mail equipment hardware and software issues. The incumbent must perform work functions without close supervision. The incumbent will also handle special projects and be willing to work overtime as assigned by management. This position is considered an essential position due to the nature of the work which must be completed on-site.

Summary of Qualifications

• High School Diploma or equivalent
• Proficient computer skills and experience using a PC and keyboard in a Windows environment, including using Word, Excel, tracking systems
• Experience in a position requiring excellent time management skills, while effectively prioritizing multiple tasks, and paying close attention to detail and using independent judgement
• Experience in a position building effective working relationships to accomplish goals and demonstrating effective interpersonal communication skills both oral and written
• Mailroom and or Stocking/Warehousing experience in a production driven environment meeting production and accuracy goals is preferred
• Willingness to lift 50 lbs. on a consistent basis is preferred

Work Location

The work schedule for this position will be full time onsite.

Terms and Agreements

By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews.

We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination.

Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association.