Incoming Mail Lead

Blue Cross Blue Shield of Alabama; Birmingham (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

The Blue Cross and Blue Shield of Alabama is seeking an incoming Mail Lead to provide operational leadership for inbound mailroom activities. You will oversee workflow, service levels, and accuracy, while coordinating receipt, processing, distribution, and tracking of mail and packages.

You will train staff, resolve issues, collaborate with vendors, and support process improvement initiatives. This on-site role is essential and requires strong communication and problem-solving skills.

Qualifications

• High School Diploma or equivalent
• Experience researching and analyzing data and preparing reports
• Excellent interpersonal and communication skills, both oral and written
• Experience interacting with all levels of internal staff with minimal supervision
• Experience adapting to changes and collaborating across lines of business activities
• Experience diagnosing problems and recommending solutions
• Valid US driver's license
• Willingness to lift weights of up to 50lbs. frequently
• Bachelor's Degree or in lieu of a degree, 5 years of relevant experience specifically in mailroom operations and a production driven environment meeting timeliness and accuracy goals is strongly preferred
• Proficient computer skills, including Word, Excel, and PowerPoint is preferred

Responsibilities

• Oversee inbound mailroom operations, daily workflow, and service levels.
• Coordinate receipt, processing, distribution, and tracking of mail and packages.
• Assign and monitor work; train and support team members.
• Serve as primary contact for operational issues and work with internal partners and vendors.
• Backup essential mailroom functions and participate in special projects.

Skills

Interpersonal communication

Data analysis

Reporting skills

Team collaboration

Problem solving

Education

Bachelor's degree or 5 years mailroom ops experience

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Primary Responsibilities

The incoming Mail Lead provides operational leadership for inbound mailroom activities and supports management in overseeing daily workflow, service levels, and operational effectiveness. The position coordinates the receipt, processing, distribution, and tracking of inbound mail and packages; assigns and monitors work; trains and supports team members; and serves as a primary point of contact for operational issues.

The role works closely with internal business partners and vendors to ensure timely and accurate service delivery, resolves operational concerns, supports process improvement initiatives, and participates in special projects. The position serves as a backup for essential mailroom functions and is designated as an essential on-site role.

Summary of Qualifications

• High School Diploma or equivalent
• Experience researching and analyzing data and preparing reports
• Excellent interpersonal and communication skills, both oral and written
• Experience in a position interacting with all levels of internal staff with minimal supervision
• Experience easily adapting to changes in the work environment and collaborating on assignments across multiple lines of business activities
• Experience in a position diagnosing problems and effectively recommending solutions
• Valid US driver's license
• Willingness to lift weights of up to 50lbs. frequently
• Bachelor's Degree or in lieu of a degree, 5 years of relevant experience specifically in mailroom operations and a production driven environment meeting timeliness and accuracy goals is strongly preferred
• Proficient computer skills, including Word, Excel, and PowerPoint is preferred

Work Location

The work schedule for this position will be full time onsite.

Terms and Agreements

We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination.

Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association