Incoming Mail Lead

Blue Cross and Blue Shield of Alabama; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Blue Cross and Blue Shield of Alabama is seeking an experienced Mail Lead to manage inbound mailroom operations at our Birmingham campus. You will oversee daily workflows, ensure service levels, and coordinate receipt, processing and distribution of mail and packages while training staff and addressing operational issues.

The role requires strong analytical and communication skills, the ability to collaborate across business lines, and the physical capacity to lift up to 50 lbs.

Qualifications

• High School Diploma or equivalent.
• Experience researching and analyzing data and preparing reports.
• Excellent interpersonal and communication skills, both oral and written.
• Experience interacting with all levels of internal staff with minimal supervision.
• Adaptability to changes and collaboration across multiple lines of business activities.
• Experience diagnosing problems and recommending solutions.
• Valid US driver’s license.
• Willingness to lift weights up to 50 lbs. frequently.
• Bachelor’s Degree or 5 years mailroom ops exp in lieu of degree strongly preferred.
• Proficient computer skills: Word, Excel, PowerPoint.

Responsibilities

• The incoming Mail Lead provides operational leadership for inbound mailroom activities and supports management in overseeing daily workflow, service levels, and operational effectiveness.
• Coordinates receipt, processing, distribution, and tracking of inbound mail and packages; trains and supports team members; serves as primary point of contact for operational issues.
• Works with internal partners and vendors to ensure timely service delivery, supports process improvements, and participates in special projects; acts as backup for essential mailroom functions; on-site essential role.

Skills

Interpersonal communication

Data analysis and reporting

Collaboration across business lines

Problem-solving

Physical stamina

Education

Bachelor’s degree or 5 years mailroom ops exp

High School Diploma or equivalent

Tools

MS Word

MS Excel

PowerPoint

Job description

Department Overview

Enterprise Support Services function is to provide complete operations and maintenance service support so that our physical facilities (buildings, equipment, machinery, systems and grounds) may operate at an optimum. Optimization of our facilities will promote and ensure safe, clean, and compatible working conditions for employees. Enterprise Support Services activities include building maintenance and repair, office space planning and associated move coordination, leasing administration (building/property), construction project management and Physical Security. This area also assists with corporate office moves, reconfiguration projects for Blue Cross and Blue Shield of Alabama and affiliate companies.

Primary Responsibilities

The incoming Mail Lead provides operational leadership for inbound mailroom activities and supports management in overseeing daily workflow, service levels, and operational effectiveness. The position coordinates the receipt, processing, distribution, and tracking of inbound mail and packages; assigns and monitors work; trains and supports team members; and serves as a primary point of contact for operational issues.

The role works closely with internal business partners and vendors to ensure timely and accurate service delivery, resolves operational concerns, supports process improvement initiatives, and participates in special projects. The position serves as a backup for essential mailroom functions and is designated as an essential on-site role.

Summary Of Qualifications

• High School Diploma or equivalent
• Experience researching and analyzing data and preparing reports
• Excellent interpersonal and communication skills, both oral and written
• Experience in a position interacting with all levels of internal staff with minimal supervision
• Experience easily adapting to changes in the work environment and collaborating on assignments across multiple lines of business activities
• Experience in a position diagnosing problems and effectively recommending solutions
• Valid US driver's license
• Willingness to lift weights of up to 50lbs. frequently
• Bachelor's Degree or in lieu of a degree, 5 years of relevant experience specifically in mailroom operations and a production driven environment meeting timeliness and accuracy goals is strongly preferred
• Proficient computer skills, including Word, Excel, and PowerPoint is preferred

Work Location

The work schedule for this position will be full time onsite.

We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination.

Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association