Inbound Support Specialist, Account Services

JPMorgan Chase & Co.; Heathrow (FL); Presencial; USD 32 000 - 45 000; Tempo integral

Resumo da oferta

JPMorganChase & Co. in Heathrow, FL is seeking a Credit Card: Customer Service Account Specialist I to handle inbound calls and provide high-quality support for various financial products.

This role focuses on building customer relationships, navigating multiple systems, and delivering empathetic service in a fast-paced call center environment. The position requires strong communication, problem-solving, and adaptability, with a minimum of 1 year in customer-facing roles and a high school

Qualificações

• Minimum 1 year of experience in customer service via phone or in-person settings
• Strong communication and multitasking across computer systems
• Ability to empathize, stay composed, and exercise sound judgment with complex customer interactions
• Ability to adapt to new situations and diverse cultural/work environments
• Proficient with standard computer applications and problem solving
• Willingness to learn products, systems, and seek feedback to improve

Responsabilidades

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Interprets customer needs and delivers insights
• Navigates multiple computer systems efficiently
• Works well independently and with teammates to achieve goals
• Follows all regulatory and departmental practices and procedures
• Takes ownership of each customer interaction with respect and empathy

Conhecimentos

Communication skills

Customer interaction

Multitasking

Empathy

Regulatory awareness

Computer literacy

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

JPMorganChase & Co. in Heathrow, FL is seeking a Credit Card: Customer Service Account Specialist I to handle inbound calls and provide high-quality support for various financial products.

This role focuses on building customer relationships, navigating multiple systems, and delivering empathetic service in a fast-paced call center environment. The position requires strong communication, problem-solving, and adaptability, with a minimum of 1 year in customer-facing roles and a high school