Fraud Prevention Specialist - Customer Care

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

JPMorgan Chase & Co. in Heathrow, FL is seeking a Fraud Specialist I to be the first point of contact for clients, handling inbound calls and delivering exceptional service for various financial products.

You will work in a fast-paced call center environment, using your communication and problem-solving skills to understand client needs, navigate multiple systems, and refer non-standard issues to supervision as needed.

Qualifications

• 1+ year of experience in phone or face-to-face customer service.
• Ability to multitask while using computer systems.
• Strong communication, empathy, and sound judgement.
• Willingness to work in a fast-paced call center environment.

Responsibilities

• Manages a high volume of inbound calls, delivering support for financial products.
• Builds strong relationships and delivers solutions to meet client needs.
• Navigates multiple computer systems efficiently and accurately.
• Works independently and with teams to achieve goals.
• Follows regulatory and departmental practices and procedures.

Skills

Customer service

Inbound calls

Empathy

Multitasking

Communication

Problem solving

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Heathrow, FL is seeking a Fraud Specialist I to be the first point of contact for clients, handling inbound calls and delivering exceptional service for various financial products.

You will work in a fast-paced call center environment, using your communication and problem-solving skills to understand client needs, navigate multiple systems, and refer non-standard issues to supervision as needed.