Credit Card Collections Specialist I: Dynamic, Impactful CSR Role

Testing Site - JPMC; Heathrow (FL); Sur place; USD 38 000 - 50 000; Plein temps

Résumé du poste

JPMorganChase in Heathrow, FL is seeking a Collections Specialist I to deliver customer service for financial products. You will handle inbound calls, build relationships, and offer effective solutions in a fast-paced call center environment.

The role emphasizes multitasking across multiple systems, empathy, and adherence to regulatory practices. A high school diploma is required, and training will be provided. Growth opportunities exist within Chase's Consumer & Community Banking division.

Qualifications

• At least 1 year of experience in phone or face-to-face settings.
• Ability to multitask with computer systems.
• Ability to learn products and systems quickly.
• Strong communication and problem-solving skills.

Responsabilités

• Manages a high volume of inbound/outbound collections calls (potentially over 100 daily).
• Interprets customer needs and delivers insights with strong service.
• Navigates multiple computer systems efficiently.
• Works independently and with the team to drive goals.
• Follows regulatory and departmental practices diligently.
• Treats every customer interaction with empathy and respect.

Connaissances

Communication skills

Negotiation skills

Information gathering

Decision-making

Multitasking

Empathy and judgment

Formation

High school diploma or GED

Description du poste

JPMorganChase in Heathrow, FL is seeking a Collections Specialist I to deliver customer service for financial products. You will handle inbound calls, build relationships, and offer effective solutions in a fast-paced call center environment.

The role emphasizes multitasking across multiple systems, empathy, and adherence to regulatory practices. A high school diploma is required, and training will be provided. Growth opportunities exist within Chase's Consumer & Community Banking division.