Inbound Support & Billing Specialist

Aston Carter; Richmond (VA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability insurance

Health Savings Account

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

Aston Carter is hiring a Customer Service Representative to handle inbound calls in a fast-paced Richmond, VA call center. You will resolve inquiries on activation, billing, usage, and payments, and process data prior to billing.

The role requires 2+ years in a call center, strong written communication, proficiency in Microsoft Office, and the ability to work independently in a onsite office from 8am to 5pm. Contract to hire with pay between $20-$21 per hour.

Qualifications

• 2+ years of call center experience.
• Proficiency in customer service best practices and procedures.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Strong written communication skills and proper grammar.
• Ability to handle inbound and outbound calls.
• Analytical skills and problem-solving abilities.
• Ability to work independently and bring solutions to supervisors.
• Knowledge of Banner CIS software.

Responsibilities

• Handle inbound calls, addressing customer inquiries and complaints.
• Process gas and water usage data and conduct investigations on abnormal usage.
• Perform monetary adjustments for customer-owned cooling towers and irrigation meters.
• Prepare reports for special billing accounts.
• Collect data for new customers, calculate deposits, and inform them of payment options.
• Research and respond to customer inquiries, generate service orders, and contact other departments as needed.
• Enter monetary adjustments when warranted.

Skills

Call center experience

Customer service best practices

Microsoft Excel

Microsoft Word

Written communication

Inbound and outbound calls

Analytical/problem-solving

Independent work

Tools

Banner CIS

Job description

Aston Carter is hiring a Customer Service Representative to handle inbound calls in a fast-paced Richmond, VA call center. You will resolve inquiries on activation, billing, usage, and payments, and process data prior to billing.

The role requires 2+ years in a call center, strong written communication, proficiency in Microsoft Office, and the ability to work independently in a onsite office from 8am to 5pm. Contract to hire with pay between $20-$21 per hour.