Billing & Service Accounts Specialist (Growth Path)

Aston Carter; Richmond (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off / PTO

Job summary

Aston Carter is seeking a Billing Administrator for an onsite contract role in Richmond, VA. The role focuses on cleaning up a backlog, processing customer utility accounts, and generating final bills while coordinating with field staff and the call center.

You will support pending service starts/stops, analyze account information, update meter readings, and ensure timely billing. Growth opportunities into the call center may follow after six months based on performance.

Qualifications

• Minimum 2 years in customer service, billing, or claims processing.
• Ability to analyze a backlog and determine required actions.
• Strong communication and problem-solving skills.
• Experience in call center or customer support environments.
• High accuracy in data entry and attention to detail.
• Hands-on experience with billing systems and service agreements.
• Proficient with Microsoft Office, especially Outlook and Excel.
• Reliable attendance and professional attitude.

Responsibilities

• Review and clean up the billing backlog by identifying and completing outstanding tasks.
• Process requests to start and stop utility services with accurate information.
• Coordinate service orders and dispatch technicians when needed.
• Analyze accounts to identify missing or incomplete meter readings and correct as required.
• Initiate, update, and activate service agreements in the billing system.
• Generate and issue final bills ensuring accuracy and documentation.
• Communicate with field staff, the call center, and other internal teams to resolve issues.
• Provide data entry and record maintenance related to billing and customer accounts.
• Use Outlook and Excel to manage communications and track account status.
• Maintain reliable attendance and a professional attitude to support team productivity.

Skills

Customer service

Billing

Backlog analysis

Call center

Data entry

Billing systems

Microsoft Outlook

Excel

Attendance

Professional attitude

Tools

Billing systems

Microsoft Outlook

Excel

Job description

Aston Carter is seeking a Billing Administrator for an onsite contract role in Richmond, VA. The role focuses on cleaning up a backlog, processing customer utility accounts, and generating final bills while coordinating with field staff and the call center.

You will support pending service starts/stops, analyze account information, update meter readings, and ensure timely billing. Growth opportunities into the call center may follow after six months based on performance.