Customer Support Specialist I — Tech Help & DMV Support

Vitu; Richmond, Northern (VA, KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Healthcare Coverage for you and your/f

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Generous PTO

Pet Insurance

Retirement Planning

ID Theft Insurance

Life and Disability Insurance

Accident & Hospital, Critical Illness

Tuition Reimbursement

Job summary

Vitu in Richmond, VA is seeking a Customer Support Specialist to assist customers via inbound calls, tickets, and chat. You will respond to inquiries, resolve basic issues, and help drive satisfaction while maintaining accurate records.

The role requires strong communication and active listening, with potential overtime and a starting hourly rate. Vitu emphasizes an inclusive culture and employee benefits package.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven customer support or client service experience.
• Strong phone, email contact handling skills and active listening.
• Familiarity with CRM systems and practices, preferred.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Experience in title, registration, DMV, or dealership, preferred.
• Technical support experience is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Receive and respond to customer requests via the inbound call queue and support ticketing systems.
• Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
• Provide Tier 1 support, solving standard and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution.
• May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
• Apply appropriate internal and security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.
• Document customer inquiries, status, and resolution.
• Work across teams when needed and follow up with customers to resolve issues satisfactorily.

Skills

Customer support

Active listening

CRM systems

Communication

Multitasking

Education

High school diploma or equivalent

Associate's or Bachelor's degree (a plus)

Tools

CRM software

Job description

Vitu in Richmond, VA is seeking a Customer Support Specialist to assist customers via inbound calls, tickets, and chat. You will respond to inquiries, resolve basic issues, and help drive satisfaction while maintaining accurate records.

The role requires strong communication and active listening, with potential overtime and a starting hourly rate. Vitu emphasizes an inclusive culture and employee benefits package.