Banking Support Specialist II - Customer Care

Randstad; Richmond (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading financial services firm is seeking a Customer Service Representative in Richmond, Virginia. The role involves providing customer solutions in a contact center, handling inquiries via calls, texts, or emails. You will perform routine transactions and resolve diverse customer requests. The ideal candidate has at least one year of call center experience and is flexible with schedules. This position provides a chance to develop relationships and ensure customer satisfaction.

Qualifications

• 1+ year of experience in a call center environment.
• Must be flexible with schedules.

Responsibilities

• Provides customer solutions by delivering service in a contact center.
• Performs routine account-related transactions.
• Handles escalated issues and resolves customer requests.

Skills

Customer service

Problem-solving

Flexibility

Job description

A leading financial services firm is seeking a Customer Service Representative in Richmond, Virginia. The role involves providing customer solutions in a contact center, handling inquiries via calls, texts, or emails. You will perform routine transactions and resolve diverse customer requests. The ideal candidate has at least one year of call center experience and is flexible with schedules. This position provides a chance to develop relationships and ensure customer satisfaction.