Contract Customer Care & Billing Specialist

Kedia Corporation; Hampton (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Career growth opportunities

Dynamic work environment

Job summary

A customer service company in Hampton, VA is seeking a Customer Service Representative to assist customers with inquiries and resolve complaints. The candidate should possess strong verbal and written communication skills, as well as proficiency in CRM and contact center technologies. The role requires a commitment to high-quality service and the ability to manage customer interactions effectively. This fast-paced position offers opportunities for career growth and development in the business services sector.

Qualifications

• Strong communication skills in both verbal and written formats.
• Ability to manage customer complaints effectively.
• Proficient in using contact center and CRM software.

Responsibilities

• Assist customers with product information and service inquiries.
• Maintain detailed records of customer interactions and actions taken.
• Resolve billing discrepancies and service complaints efficiently.

Skills

Active Listening

Service Orientation

Critical Thinking

Negotiation

Reading Comprehension

Speaking

Education

High School Diploma

Tools

Avaya software

Microsoft Excel

Job description

A customer service company in Hampton, VA is seeking a Customer Service Representative to assist customers with inquiries and resolve complaints. The candidate should possess strong verbal and written communication skills, as well as proficiency in CRM and contact center technologies. The role requires a commitment to high-quality service and the ability to manage customer interactions effectively. This fast-paced position offers opportunities for career growth and development in the business services sector.