Remote Facilities Customer Support Specialist

Talentify; Boston (MA); On-site; USD 26,000 - 34,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off / PTO

Job summary

Aston Carter is seeking a part-time Customer Service Representative for a fully virtual, contract-based role in Boston, MA. The position emphasizes inbound phone and email support, work orders, and coordination with internal teams to ensure timely service completion.

The role requires strong communication, organization, and computer skills, with experience in CMMS and Office 365, and a customer-service mindset in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Experience in a maintenance or facilities environment.
• Customer service experience in a contract service industry.
• Ability to speak, read, and write English fluently.
• Strong verbal communication skills for phone-based work.
• Proficiency with CMMS and web-based management systems.
• Proficiency with Office 365, including Excel.
• Strong data entry and attention to detail.
• Excellent organizational skills and multi-tasking.

Responsibilities

• Answer inbound calls related to building maintenance issues and dispatch personnel.
• Redirect calls to departments and escalate as needed.
• Create accurate work orders with full details.
• Use CMMS and web-based systems to track and monitor requests.
• Follow up with customers to verify satisfaction and obtain missing information.
• Maintain ongoing communication with internal clients on status and updates.
• Prioritize work using knowledge of facilities capabilities and equipment.
• Provide daily updates to team and leadership on issues and events.
• Track issues, help resolve them, and close out items promptly.
• Conduct random customer surveys and report findings to management.
• Represent the organization professionally in all interactions.
• Collaborate with agents to share information and support a positive culture.
• Develop computer skills to support performance in CMMS and Office tools.
• Accurately enter data and ensure record completeness.
• Demonstrate sound judgment in handling diverse customer requests.

Skills

Customer service

Communication

CMMS proficiency

Office 365

Data entry

Team player

Problem solving

Education

High school diploma

Tools

Corrigo

Job description

Aston Carter is seeking a part-time Customer Service Representative for a fully virtual, contract-based role in Boston, MA. The position emphasizes inbound phone and email support, work orders, and coordination with internal teams to ensure timely service completion.

The role requires strong communication, organization, and computer skills, with experience in CMMS and Office 365, and a customer-service mindset in a fast-paced environment.