Inbound Service Advisor & Scheduling Coordinator

Legacy Chevrolet GMC; Town of Texas (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401K

Company paid vacation

Community involvement

Job summary

Legacy Chevrolet GMC in Wisconsin is seeking a Business Development Center (BDC) Representative to handle incoming service inquiries and manage customer satisfaction efforts. Ideal candidates will have 3+ years of experience, excellent communication skills, and a proactive attitude towards customer service.

This position offers competitive pay along with health, dental, and vision benefits, 401K, and paid time off. The role includes following up with customers, managing documentation, and working closely with service teams to ensure seamless customer interactions.

Qualifications

• 3+ years' experience required, preferably in sales.
• 3-6 months previous experience in customer service or sales over-the-phone is a plus.
• Bilingual candidates are preferred.

Responsibilities

• Follow up with prospective customers via email.
• Coordinate questions and issues with department personnel.
• Manage paperwork and prepare documentation as needed.
• Maintain an owner follow-up system to encourage repeat business.
• Establish personal goals consistent with dealership productivity standards.

Skills

Excellent telephone skills

Strong computer and internet skills

Customer satisfaction skills

Strong organizational and time management

Tools

Microsoft Office suite

Job description

Legacy Chevrolet GMC in Wisconsin is seeking a Business Development Center (BDC) Representative to handle incoming service inquiries and manage customer satisfaction efforts. Ideal candidates will have 3+ years of experience, excellent communication skills, and a proactive attitude towards customer service.

This position offers competitive pay along with health, dental, and vision benefits, 401K, and paid time off. The role includes following up with customers, managing documentation, and working closely with service teams to ensure seamless customer interactions.