Service Advisor/Service BDC rep. 2025

Bankscollision; New Hampshire; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Paid time off and vacation

Growth opportunities

Employee vehicle purchase plans

Discounts on products and services

Job summary

A leading automotive service provider in New Hampshire is seeking an organized professional for their service department. This full-time position involves greeting customers, managing work orders, and ensuring smooth communication throughout the repair process. Candidates with service writing experience and customer service skills are preferred. Benefits include medical, dental, and vision insurance, 401K matching, and growth opportunities. This role is in-person and is part of a supportive family-owned environment.

Qualifications

• Experience in automotive service is preferred.
• 1 year of customer service experience is preferred.

Responsibilities

• Greet and communicate with customers about repairs and estimates.
• Manage work orders and ensure customer communication throughout the repair process.
• Schedule appointments and respond to inquiries.

Skills

Service Writing experience

Customer service

Job description

Banks Chevrolet is looking for an experienced, energetic, and above all, organized professional to join our service department. This is a permanent, full-time position backing up the Service desk, Basic Care desk, and Service BDC. The job is primarily working in the BDC, but filling in whenever a service advisor is out.

Responsibilities Include (but not limited to):

• Greeting and communicating with customers on all aspects of repair, such as creating work orders, and communicating them to the technicians, communicating with the customer thorough outthe repair process and providing estimates to the customer, managing warranties, and finalizing invoices.
• Answering phone calls, scheduling appointments, contacting customers with special order parts, providing estimates, and replying to any customer inquiry.

Hours

• Monday 5:00am-5:00pm (Basic Care desk)
• Tuesday OFF
• Wednesday-Thursday 7:30am-5:00pm
• Friday 8:00am-8:00pm (Basic Care desk)
• Saturday 7:00am-2:00pm

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Closed on Sundays and most major Holidays
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Discounts on products and services
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Qualifications

• Service Writing experience strongly preferred

At Banks Chevrolet GMC Buick Cadillac, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee here is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Schedule

• Day shift
• Overtime available
• Weekend availability

Experience

• Automotive Service: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location

In person