Customer Service Specialist — Growth & Problem-Solving

DBS Staffing Services, Inc.; Virginia Beach (VA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Job summary

DBS Staffing Services, Inc. is seeking a Customer Service Representative in Virginia Beach. You will be the main contact for customers and orders, assisting via phone, email, and in-person interactions.

Responsibilities include inquiries handling, data entry, and resolving issues to ensure a positive customer experience. The role requires a high school diploma and strong communication skills. Proficiency in Excel and a typing speed of 50+ wpm are required.

Qualifications

• High school diploma or equivalent required.
• Experience in office customer service or data entry preferred.
• Strong communication skills, written and verbal.

Responsibilities

• Handle inquiries and orders via phone, email, and chat with professionalism.
• Provide accurate information about products, services and processes.
• Enter customer order data into the system and Excel.
• Resolve issues promptly and follow up for satisfaction.
• Collaborate with teammates to improve customer experience.

Skills

Excellent communication

Follow instructions

Problem solving

Independent work

Interpersonal skills

Desire to learn

Typing 50+ wpm

Education

High school diploma

Tools

Excel

Job description

DBS Staffing Services, Inc. is seeking a Customer Service Representative in Virginia Beach. You will be the main contact for customers and orders, assisting via phone, email, and in-person interactions.

Responsibilities include inquiries handling, data entry, and resolving issues to ensure a positive customer experience. The role requires a high school diploma and strong communication skills. Proficiency in Excel and a typing speed of 50+ wpm are required.