Customer Care & Solutions Specialist

Montana Idaho Log & Timber; Richmond (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading timber construction company located in Richmond, Virginia, is seeking a Call Center Representative. The individual will manage customer calls, resolve issues, and maintain high customer satisfaction. Ideal candidates will have prior customer support experience, strong verbal communication skills, and a focus on customer relationships. This role offers opportunities for professional development and the chance to contribute to a supportive team environment.

Qualifications

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Familiarity with CRM systems and practices.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information, and provide solutions.
• Build sustainable relationships and engage customers by taking the extra mile.

Skills

Customer support experience

Strong communication skills

Adaptability to different personality types

Time management

Education

High school degree

Tools

CRM systems

Job description

A leading timber construction company located in Richmond, Virginia, is seeking a Call Center Representative. The individual will manage customer calls, resolve issues, and maintain high customer satisfaction. Ideal candidates will have prior customer support experience, strong verbal communication skills, and a focus on customer relationships. This role offers opportunities for professional development and the chance to contribute to a supportive team environment.