Inbound Sales & Service Specialist

Graybar Electric Company, Inc.; Saint Cloud (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life insurance

Disability benefits

401(k) match

Paid vacation

Job summary

Graybar Electric Company, Inc. is seeking a Customer Service Representative in Minnesota. You will serve as a key contact for customers, entering orders, handling requests, and providing timely, courteous support to ensure total satisfaction.

Responsibilities include handling calls and correspondence, assisting with product selection, and coordinating service requests such as orders, pricing, expediting, billing, and claims. Shift is Monday–Friday, 7:30am–4:30pm.

Qualifications

• Strong communication skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• Some retail or counter sales experience preferred
• High School education
• 2 year or 4 year degree preferred

Responsibilities

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Skills

Strong communication

Customer service

Enthusiasm and tact

Retail experience

Education

High School diploma

2- or 4-year degree preferred

Job description

Graybar Electric Company, Inc. is seeking a Customer Service Representative in Minnesota. You will serve as a key contact for customers, entering orders, handling requests, and providing timely, courteous support to ensure total satisfaction.

Responsibilities include handling calls and correspondence, assisting with product selection, and coordinating service requests such as orders, pricing, expediting, billing, and claims. Shift is Monday–Friday, 7:30am–4:30pm.