Inbound Customer Experience & Sales Specialist

Graybar Electric Company, Inc.; Phoenix (AZ); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with match

Paid Vacation

Paid Holidays

Employee stock ownership plan

Job summary

Graybar Electric Company, Inc. is seeking a Customer Service Representative to act as a key contact for customers, handling orders, requests and support with professionalism and courtesy.

The role emphasizes selling Graybar goods and providing product selection assistance on inbound calls. Candidates should bring strong communication skills, a customer-service passion, and the ability to handle various customer situations with enthusiasm and tact.

Qualifications

• Strong communication skills.
• A passion for customer service.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• 2+ years experience preferred.
• High School education.
• 2 year or 4 year degree preferred.

Responsibilities

• Ensure every customer experience is top notch in quality.
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Strong communication

Customer service

Enthusiasm and tact

2+ years experience

High School education

2/4 year degree

Education

High School education

2/4 year degree

Job description

Graybar Electric Company, Inc. is seeking a Customer Service Representative to act as a key contact for customers, handling orders, requests and support with professionalism and courtesy.

The role emphasizes selling Graybar goods and providing product selection assistance on inbound calls. Candidates should bring strong communication skills, a customer-service passion, and the ability to handle various customer situations with enthusiasm and tact.