Inbound Sales Pro with Lucrative Incentives

Jobtome; Winston-Salem (NC); On-site; USD 23,000 - 32,000; Full time

Job summary

Spectrum is hiring for a front-line sales and customer service role. The position emphasizes guiding customers to the right Spectrum bundles and solutions, with an emphasis on needs analysis and closing sales.

You’ll work in a fast-paced environment, handling inquiries and ensuring customer satisfaction while meeting performance targets. Offered pay starts at $20/hour with incentives that can push earnings over $110,000 annually for top performers.

Qualifications

• High school diploma or equivalent is required.
• 1+ year of sales experience, preferably in voice, data or video solutions.
• 1+ year of customer service or call center experience.
• 0.5 years of sales experience or 0.25 years demonstrated sales success at Spectrum.

Responsibilities

• Engage customers by evaluating needs and recommending Spectrum products and services.
• Educate customers on product features and benefits, promoting bundled solutions for maximum value.
• Consistently achieve weekly and monthly sales targets by applying effective sales techniques.
• Build trust and rapport with new, existing and former customers to encourage long-term loyalty.
• Address retention calls and resolve billing inquiries, ensuring customer satisfaction and retention.
• Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer all customer questions.
• Demonstrate professionalism and courtesy in every interaction, supporting efforts to simplify the purchasing experience.

Skills

Needs analysis

Closing sales

Customer service

Communication

Product knowledge

Computer proficiency

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Billing systems

Job description

Spectrum is hiring for a front-line sales and customer service role. The position emphasizes guiding customers to the right Spectrum bundles and solutions, with an emphasis on needs analysis and closing sales.

You’ll work in a fast-paced environment, handling inquiries and ensuring customer satisfaction while meeting performance targets. Offered pay starts at $20/hour with incentives that can push earnings over $110,000 annually for top performers.