Inbound Sales Pro: High-Earning with Incentives

Charter Communications, Inc.; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives program

Job summary

Spectrum is hiring in the United States to guide customers toward Spectrum cable, internet, home phone and mobile bundles. Competitive pay starts at $20/hour with incentives that can push annual earnings beyond $110,000 for top performers, plus free and discounted Spectrum services.

You’ll evaluate customer needs, present solutions, and drive sales while delivering excellent service in a fast-paced environment. Weekend/holiday shifts are included.

Qualifications

• High school diploma or equivalent.
• 1+ year of sales experience, preferably in voice, data or video solutions or 0.5 years of internal billing agent experience with sales success.
• 1+ year of customer service or call center experience.
• 0.5 years of sales experience or 0.25 years demonstrated sales success at Spectrum.

Responsibilities

• Engage customers by evaluating needs and recommending the best Spectrum products and services.
• Educate customers on product features and benefits, promoting bundled solutions for maximum value.
• Consistently achieve weekly and monthly sales targets by applying effective sales techniques.
• Build trust and rapport with new, existing and former customers to encourage long-term loyalty.
• Address retention calls and resolve billing inquiries, ensuring customer satisfaction and retention.
• Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer all customer questions.
• Demonstrate professionalism and courtesy in every interaction, supporting efforts to simplify the purchasing experience.

Skills

Needs analysis

Closing sales

Interpersonal comm

Product knowledge

Customer empathy

Communication skills

Multitasking

Computer proficiency

Education

High school diploma or equivalent

Tools

Billing systems

Job description

Spectrum is hiring in the United States to guide customers toward Spectrum cable, internet, home phone and mobile bundles. Competitive pay starts at $20/hour with incentives that can push annual earnings beyond $110,000 for top performers, plus free and discounted Spectrum services.

You’ll evaluate customer needs, present solutions, and drive sales while delivering excellent service in a fast-paced environment. Weekend/holiday shifts are included.