Inbound Sales & Customer Support Specialist

Graybar; Somerville (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Graybar is seeking a Customer Service Representative to act as a main point of contact for customers, handling orders, requests, and inquiries in a timely, professional, and courteous manner. You will interact with customers regularly, assist with product selection, and coordinate service requests to ensure total satisfaction.

The role emphasizes strong communication, a positive attitude, and the ability to manage multiple tasks, including order entry, pricing, expediting, and billing on inbound

Qualifications

• Strong communication skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• Some retail or counter sales experience preferred
• High School education
• 2 year or 4 year degree preferred

Responsibilities

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Skills

Strong communication

Customer service

Retail experience

Education

High School diploma

Associate/Bachelor degree preferred

Job description

Graybar is seeking a Customer Service Representative to act as a main point of contact for customers, handling orders, requests, and inquiries in a timely, professional, and courteous manner. You will interact with customers regularly, assist with product selection, and coordinate service requests to ensure total satisfaction.

The role emphasizes strong communication, a positive attitude, and the ability to manage multiple tasks, including order entry, pricing, expediting, and billing on inbound