Customer Service & Order Support Specialist

Graybar; Boise (ID); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Competitive benefits

Employee stock ownership plan

Paid Vacation & Sick Days

Paid Holidays

Educational Reimbursement

Career Development Programs

Job summary

Graybar is seeking a Customer Service Representative to serve as a key contact for customers, entering orders and handling requests to ensure total satisfaction. You will interact with customers regularly, provide support on product selection, and coordinate service requests with care and professionalism.

The role emphasizes strong communication, a passion for service, and the ability to resolve a variety of customer situations with tact.

Qualifications

• Strong communication skills.
• Passion for customer service.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• 2+ years experience preferred.
• High School education.
• 2 year or 4 year degree preferred.

Responsibilities

• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.
• Ensure every customer experience is top notch in quality.

Skills

Strong communication

Customer service mindset

Enthusiasm and tact

Education

High School diploma

2-year degree preferred

4-year degree preferred

Job description

Graybar is seeking a Customer Service Representative to serve as a key contact for customers, entering orders and handling requests to ensure total satisfaction. You will interact with customers regularly, provide support on product selection, and coordinate service requests with care and professionalism.

The role emphasizes strong communication, a passion for service, and the ability to resolve a variety of customer situations with tact.