Customer Experience & Inbound Sales Pro

Graybar Electric Company, Inc.; San Diego (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Job summary

Graybar Electric Company, Inc. is seeking a Customer Service Representative to serve as a primary contact and liaison for customers, ensuring total satisfaction. You will enter orders, handle requests, and provide timely, professional support while promoting Graybar products on inbound calls.

The role emphasizes proactive communication, product knowledge, and coordinated handling of pricing, expediting, billing, and claims, with an emphasis on delivering top-notch customer experiences.

Qualifications

• Strong communication skills.
• Demonstrated passion for customer service.
• Ability to handle diverse customer situations with enthusiasm and tact.
• 4+ years experience preferred.

Responsibilities

• Handle inbound and outbound customer calls and correspondence professionally and timely.
• Enter orders and coordinate requests including pricing, expediting, billing, and claims.
• Provide product selection and application support to customers.
• Sell Graybar goods and services on inbound calls.

Skills

Strong communication skills

Customer service mindset

Enthusiasm and tact

4+ years experience

Customer service experience

Education

High School diploma

2 year or 4 year degree preferred

Job description

Graybar Electric Company, Inc. is seeking a Customer Service Representative to serve as a primary contact and liaison for customers, ensuring total satisfaction. You will enter orders, handle requests, and provide timely, professional support while promoting Graybar products on inbound calls.

The role emphasizes proactive communication, product knowledge, and coordinated handling of pricing, expediting, billing, and claims, with an emphasis on delivering top-notch customer experiences.