Customer Service & Inbound Sales Pro

Graybar; San Diego (CA); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Paid Vacation

Paid Holidays

Wellness day

Education reimbursement

Job summary

Graybar is seeking a Customer Service Representative to serve as a key contact for customers, entering orders, handling requests, and providing timely, professional support. This role emphasizes communication, service excellence, and problem-solving to ensure total customer satisfaction.

Responsibilities include handling calls, coordinating orders, assisting with pricing and billing, and supporting product selection.

Qualifications

• Minimum 4+ years of relevant experience preferred.
• High School diploma required.
• Two- or four-year degree preferred.

Responsibilities

• Handle incoming and outgoing customer calls and written correspondence professionally.
• Enter orders, provide product selection help, and coordinate order maintenance.
• Assist with pricing, expediting, billing, and credit/claims as needed.
• Support customers with service requests and ensure timely follow-up.
• Promote Graybar goods and services on inbound calls.

Skills

Communication

Customer service

Multitasking

Education

High School diploma

Associate or Bachelor's degree preferred

Job description

Graybar is seeking a Customer Service Representative to serve as a key contact for customers, entering orders, handling requests, and providing timely, professional support. This role emphasizes communication, service excellence, and problem-solving to ensure total customer satisfaction.

Responsibilities include handling calls, coordinating orders, assisting with pricing and billing, and supporting product selection.