Inbound Sales & Customer Support Specialist

Graybar; Itasca (IL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Employee stock ownership plan (ESOP)

Medical, dental, vision benefits

Life Insurance coverage

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Job summary

Graybar is seeking a Customer Service Representative in Itasca, IL to act as a key liaison with customers and ensure total satisfaction. You will enter orders, handle requests, and provide timely, professional support while actively promoting Graybar goods on inbound calls.

The role emphasizes strong communication, tact, and the ability to navigate a variety of customer situations. A high school diploma is required, with a preference for 2- or 4-year degrees and some retail experience.

Qualifications

• Strong communication skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Some retail or counter sales experience preferred.
• High School education.
• 2 year or 4 year degree preferred.

Responsibilities

• Ensure every customer experience is top notch in quality.
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Strong communication skills

Tactful handling of customer inquiries

Retail/counter sales experience

Education

High School education

2 year or 4 year degree preferred

Job description

Graybar is seeking a Customer Service Representative in Itasca, IL to act as a key liaison with customers and ensure total satisfaction. You will enter orders, handle requests, and provide timely, professional support while actively promoting Graybar goods on inbound calls.

The role emphasizes strong communication, tact, and the ability to navigate a variety of customer situations. A high school diploma is required, with a preference for 2- or 4-year degrees and some retail experience.