Inside Sales Support & Customer Care Specialist

Graybar Electric Company; Itasca, Northern (IL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription

Life Insurance

Flexible Spending Accounts

Disability Benefits

Profit Sharing Plans

401(k) Savings Plan

Paid Vacation

Sick Days

Paid Holidays

Paid Wellness Day

Community Time Off

Predictable Work Schedules

Employee Recognition Program

Educational Reimbursement

Career Development Programs

Job summary

Graybar Electric Company in Itasca, IL is seeking an Inside Sales Support professional to serve as a key liaison for customers, entering orders and handling requests with professionalism and courtesy. You will actively support sales on inbound calls, assist with product selection, pricing, order maintenance and claims, while delivering top-notch customer experiences and ensuring timely follow-up.

This full-time role offers predictable schedules, benefits, and opportunities for growth within

Qualifications

• Strong communication skills and customer-focused approach.
• Experience handling a variety of customer situations with professionalism and tact.
• Retail or counter sales experience and a willingness to upsell Graybar goods and services.

Responsibilities

• Ensure every customer experience is top notch in quality.
• Handle inbound and outbound customer calls and written correspondence with timely follow-up on issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide product selection and application support to customers.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Strong communication skills

Customer service orientation

Sales support experience

Education

High School education

College degree preferred

Job description

Graybar Electric Company in Itasca, IL is seeking an Inside Sales Support professional to serve as a key liaison for customers, entering orders and handling requests with professionalism and courtesy. You will actively support sales on inbound calls, assist with product selection, pricing, order maintenance and claims, while delivering top-notch customer experiences and ensuring timely follow-up.

This full-time role offers predictable schedules, benefits, and opportunities for growth within