Call Center Business Sales Customer Solutions Representative

Spectrum

Charlotte (NC)

On-site

USD 24,989,664 - 96,432,000

Full time

14 days+

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Benefits offered by this job

Free and discounted Spectrum services

Comprehensive pay and benefits package

Job summary

A leading telecommunications company based in Charlotte, NC is seeking a Call Center Business Sales Customer Solutions Representative. This entry-level position requires strong communication skills, sales experience, and the ability to provide tailored solutions for customers. With competitive pay starting at $18/hour and potential earnings exceeding $70,000 annually, this role emphasizes customer retention and relationship building. Join a company committed to supporting its employees' growth and well-being in the telecommunications industry.

Qualifications

1 year of sales experience or 2 years call center experience.
Knowledge of Charter Business products to offer informed support.
Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

Maximize customer and revenue retention by handling inbound and outbound calls.
Enhance customer experience by resolving issues with strong listening and probing techniques.
Take ownership of customer concerns and coordinate with departments.

Skills

Strong verbal and written communication skills in English

Relationship building

Empathy and professionalism

Sales skills

Education

High school diploma or equivalent

Tools

CSG billing software

Job description

Call Center Business Sales Customer Solutions Representative

Join to apply for the Call Center Business Sales Customer Solutions Representative role at Spectrum

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year. Enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

As a Call Center Business Sales Customer Solutions Representative at Spectrum, you'll play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls from commercial customers considering service changes, you'll use your expertise to retain and grow their business. Your ability to build strong relationships and provide tailored solutions will directly impact our company's success and customer satisfaction.

What our Call Center Business Sales Customer Solutions Representatives Enjoy Most About the Role

Enhancing the customer experience by retaining customers and resolving issues with strong listening and probing techniques.
Building long-term relationships and providing customer-centric solutions tailored to business needs.
Saving and reselling products by aligning features, benefits, and price with customer requirements, and upselling additional services.
Taking ownership of customer concerns, coordinating with departments, and ensuring satisfaction.
Resolving billing inquiries, educating customers on competitive advantages, and staying updated on marketing campaigns and retention offers.

Working Conditions

Normal office environment.

Required Qualifications

Education

High school diploma or equivalent

Experience

1 year of sales experience or 2 years call center experience

Technical Skills

Knowledge of Charter Business products (Internet, video, music, data, telephone) to offer informed support.
Proficiency in understanding and explaining business telecom services.

Skills & Abilities

Strong verbal and written communication skills in English and Spanish to interact professionally with customers and team members.
Ability to build long-term customer relationships and consistently achieve sales targets.
Flexibility to work varied schedules, including nights, weekends, and holidays.
Empathy and professionalism to handle customer concerns with tact and understanding.

Preferred Qualifications

Sales knowledge of complex services such as Hosted Voice and Cloud Services.
Experience with CSG billing software.
B2B sales experience in telecommunications or premise-based voice and data products.
2+ years of call center experience in customer service and/or phone sales.

SRT100 2025-67074 2025

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us: Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here: We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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