Business Sales & Solutions Specialist - Call Center

Charter Communications; Charlotte (NC); On-site; USD 36,000 - 70,000; Full time

Benefits offered by this job

Free and discounted Spectrum services

Lucrative incentives

Job summary

Charter Communications is seeking a Call Center Business Sales Customer Solutions Representative in Charlotte, NC. This role offers competitive pay starting at $18/hour, with potential earnings over $70,000 annually along with various Spectrum service discounts.

The Representative will enhance customer relationships, handle calls from commercial clients, and provide tailored solutions to optimize satisfaction and retention. Candidates should possess strong communication skills and a minimum of 1 year of sales experience.

Qualifications

• 1+ years of sales experience.
• Availability for a flexible schedule and overtime when needed.
• 2+ years of call center experience preferred.

Responsibilities

• Strengthen customer relationships and meet monthly targets.
• Guide customers to uncover needs and recommend services.
• Educate customers on Spectrum Business products.

Skills

Ability to read, write, speak, and understand English

Communicate clearly and professionally

Working knowledge of telecommunications services

Proficient use of computer and multiple software applications

Proven track record of sales success

Education

High school diploma or equivalent

Associates degree or higher in a related field

Tools

CSG billing software

Job description

Charter Communications is seeking a Call Center Business Sales Customer Solutions Representative in Charlotte, NC. This role offers competitive pay starting at $18/hour, with potential earnings over $70,000 annually along with various Spectrum service discounts.

The Representative will enhance customer relationships, handle calls from commercial clients, and provide tailored solutions to optimize satisfaction and retention. Candidates should possess strong communication skills and a minimum of 1 year of sales experience.