Inbound Sales & Customer Solutions Rep — $18+/hr + Incentives

Jobtome; Kannapolis (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative for an in-office call center role. You will handle inbound calls, resolve issues, and look for upsell opportunities while strengthening customer loyalty and the Spectrum brand.

Expected duties include explaining products, processing orders, and maintaining metrics for performance. A high school diploma and 1+ year sales experience are required; bilingual Spanish and English is a plus.

Qualifications

• High school diploma or equivalent required.
• 1+ years of sales experience in a role with customer interaction.
• Fluent in reading, writing and spoken English.
• Bilingual in Spanish and English is a plus.
• Flexible schedule with potential overtime as needed.
• Working knowledge of telecommunications services a plus.

Responsibilities

• Handle inbound calls and resolve customer issues in real time.
• Identify sales opportunities through upsell and cross-sell.
• Explain products and services clearly to customers.
• Maintain high levels of customer satisfaction and loyalty.
• Manage billing inquiries and service-related questions.

Skills

Spanish & English bilingual

Communication skills

Sales experience

Inbound call handling

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative for an in-office call center role. You will handle inbound calls, resolve issues, and look for upsell opportunities while strengthening customer loyalty and the Spectrum brand.

Expected duties include explaining products, processing orders, and maintaining metrics for performance. A high school diploma and 1+ year sales experience are required; bilingual Spanish and English is a plus.