Call Center Sales & Operations Manager

MCI; Las Cruces (NM); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth opportunities

Paid training

Job summary

MCI, one of the fastest-growing tech-enabled business services companies in the USA, seeks a Call Center Sales Manager in Las Cruces, NM. This role involves leading a team of call center supervisors to ensure exceptional customer service across multiple channels.

The ideal candidate will have strong organizational and communication skills, experience in call center operations, and a commitment to driving team performance and customer satisfaction. MCI offers a comprehensive benefits package and opportunities for career growth.

Qualifications

• Must be 18 years or older.
• Ability to read and speak English fluently.
• Strong team orientation and customer focus.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Proven ability to meet performance targets.

Responsibilities

• Lead a team of 5‑10 call center supervisors.
• Drive accountability and continuous improvement in call center productivity.
• Monitor metrics and performance criteria.
• Provide regular feedback to supervisors.
• Develop strategies for customer satisfaction.

Skills

Customer service orientation

Organizational skills

Team leadership

Problem solving

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI, one of the fastest-growing tech-enabled business services companies in the USA, seeks a Call Center Sales Manager in Las Cruces, NM. This role involves leading a team of call center supervisors to ensure exceptional customer service across multiple channels.

The ideal candidate will have strong organizational and communication skills, experience in call center operations, and a commitment to driving team performance and customer satisfaction. MCI offers a comprehensive benefits package and opportunities for career growth.