Inbound Mortgage Loan Officer | Build Relationships & Close

Washington State Employees Credit Union; Spokane Valley (WA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

Leave and sick leave accruals

11 Paid Holidays

Employer paid Long Term Disability

401(K) with employer contribution

Tuition Assistance

Employee Discounts

And more

Job summary

Washington State Employees Credit Union (WSECU) is seeking a motivated Mortgage Loan Officer – Internal to join our Residential Lending team in the Spokane/Yakima area. You will partner with branch staff to serve members' home financing needs and guide them through the mortgage process with care.

This role emphasizes inbound opportunities, compliant loan solutions, and timely closings, with a focus on building lasting relationships and delivering an exceptional member experience.

Qualifications

• At least three (3) years of demonstrated mortgage loan origination experience, including familiarity with FHA/VA requirements.
• College degree in business or closely related field is preferred (related experience may be substituted, year for year, for academic achievement)

Responsibilities

• Originating mortgage loans by promoting and delivering WSECU's mortgage and home equity products to members and prospective members within assigned branches
• Building strong relationships with branch staff and partners to supporting member needs and driving internal referrals
• Pricing, structuring, and disclosing loans accurately and in compliance with regulatory requirements
• Meeting or exceeding individual production and service goals
• Delivering an exceptional member experience by communicating proactively, managing expectations, and ensuring timely, high-quality loan closings
• Managing a pipeline of loans, including submitting complete and accurate loan packages and maintaining consistent follow-through
• Maintaining NMLS licensing and staying current on products, systems, and mortgage industry trends and competition
• Participating in required meetings, trainings, and Community Homeownership initiatives
• Supporting branch and team operations by participating in huddles, educating staff, covering queues as needed, and maintaining regular branch presence
• Contributing to continuous improvement by identifying opportunities to enhancing processes, tools, and member experience

Skills

Mortgage origination

FHA/VA requirements

Education

Bachelor's degree in business or closely related field

Job description

Washington State Employees Credit Union (WSECU) is seeking a motivated Mortgage Loan Officer – Internal to join our Residential Lending team in the Spokane/Yakima area. You will partner with branch staff to serve members' home financing needs and guide them through the mortgage process with care.

This role emphasizes inbound opportunities, compliant loan solutions, and timely closings, with a focus on building lasting relationships and delivering an exceptional member experience.