Inbound Lead Growth Specialist - Hybrid + ESOP

School Outfitters; Cincinnati (OH); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Comprehensive benefits package

Onsite work environment (Cincinnati,OH

Job summary

School Outfitters, a nationwide educator-focused supplier and 100% ESOP, is seeking an inbound lead development specialist to join our sales team. This role focuses on following up on inquiries, qualifying opportunities, and guiding customers toward quotes with Account Managers, with no cold calling.

You'll engage with educators, log conversations in HubSpot, and participate in coaching and product training to build a foundation for a long-term sales career in a collaborative, employee-owned

Qualifications

• Previous customer service, retail sales, inside sales, or phone-based experience preferred.
• Strong communication and listening skills.
• Ability to make at least 80+ outbound calls per day.
• Confidence and enthusiasm when speaking with customers by phone.
• Natural curiosity and the ability to ask thoughtful questions.
• Self-motivation, dependability, and a positive attitude.
• Strong organization and attention to detail.
• Comfort learning CRM systems and new technology.
• A genuine interest in building a long-term career in sales.

Responsibilities

• Make outbound calls to customers who have submitted online inquiries or requested information.
• Engage customers in meaningful conversations to understand their needs, project scope, purchasing timelines, and next steps.
• Ask thoughtful discovery questions to identify qualified sales opportunities.
• Build rapport and create a positive first impression of School Outfitters.
• Accurately document customer conversations and opportunities in HubSpot.
• Connect qualified customers with the appropriate Account Manager for quoting and purchasing assistance.
• Maintain consistent follow-up with customers who have not yet responded or are not ready to purchase.
• Meet established outreach, qualification, and customer engagement expectations.
• Participate in sales coaching, product training, and professional development.

Skills

Outbound calls

Customer service

CRM systems

Communication

Self-motivation

Organization

Long-term career focus

Tools

HubSpot CRM

Job description

School Outfitters, a nationwide educator-focused supplier and 100% ESOP, is seeking an inbound lead development specialist to join our sales team. This role focuses on following up on inquiries, qualifying opportunities, and guiding customers toward quotes with Account Managers, with no cold calling.

You'll engage with educators, log conversations in HubSpot, and participate in coaching and product training to build a foundation for a long-term sales career in a collaborative, employee-owned